StablePin – Warranty & Misuse Policy

Issued by: Go Pinned LTD, trading as StablePin and MountPin. Company number: 17123162. Registered address: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE. Trading address: 14 Moor Lane, Pontefract, West Yorkshire, WF8 3RX.StablePin is a trading name of Go Pinned LTD.

1. Warranty Coverage

  • StablePin / MountPin hooks are covered against defects in materials or workmanship under your statutory rights as a consumer.
  • This includes cracking, breakage, or magnet detachment under normal, intended use. Where a defect is confirmed, we will replace the hook at no cost.
  • Your rights under the Consumer Rights Act 2015 apply to all purchases. See Section 8 for details.

2. Intended Use

  • Hooks are designed for storage and organisation on ferrous metal surfaces.
  • Safe Working Loads (SWL) are indicated for each size (Micro → Max) and should not be exceeded.
  • Examples of intended use: hanging tack, tools, buckets, cables, or other lightweight-to-medium items.
  • Not for lifting people, power tools beyond SWL, or any safety-critical applications.

3. Misuse / Exclusions

Warranty does not cover damage caused by:
  • Exceeding the Safe Working Load
  • Use on non-ferrous surfaces (aluminium, wood, plastic)
  • Dragging hooks across painted or delicate surfaces
  • Installation or loading beyond intended orientation (e.g., upside down, sideways under load)
  • Prolonged exposure to ammonia, moisture, urine, chemicals, or cleaning agents commonly present in stable and horsebox environments
  • Prolonged exposure to direct UV or sunlight
  • Degradation of the silicone rubber backing due to contamination, chemical exposure, or normal wear over time
  • Accidents, neglect, or improper maintenance
Example: Hanging a heavy drill or using a single hook to lift large equipment is outside intended use and not covered. Degradation of the silicone backing caused by ammonia from stable flooring is not a manufacturing defect and is not covered.

4. Customer Responsibilities

  • Inspect surfaces before use for debris, metal filings, or contamination
  • Wipe hooks and surfaces clean to maintain grip and longevity
  • Check hooks periodically for wear or damage

5. How to Claim Warranty

  • Contact our support team at hello@stablepin.co.uk with proof of purchase and a photo of the damaged product
  • Claims will be assessed based on intended use and warranty coverage
  • If a defect is confirmed under normal use, we will replace the hook at no cost

6. Liability Disclaimer

  • Use of StablePin / MountPin hooks is at the user’s own risk
  • The manufacturer is not liable for injury, property damage, or loss caused by misuse or exceeding Safe Working Loads
  • Holding strength varies depending on surface type, coating, thickness, and environment

7. Tip for Safe Use

  • If unsure which size to use, start with Core, the most versatile size
  • Consider multiple hooks for heavier or bulky items
  • Always test with intended load before regular use

8. Statutory Rights

This warranty is offered in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015. You may have rights beyond those set out in this warranty, including the right to repair, replacement, or refund where goods are not of satisfactory quality, not fit for purpose, or not as described. For more information, visit citizensadvice.org.uk or gov.uk/consumer-protection-rights.