StablePin – Warranty & Misuse Policy

Issued by: Go Pinned LTD, trading as StablePin and MountPin. Company number: 17123162. Registered address: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE. Trading address: 14 Moor Lane, Pontefract, West Yorkshire, WF8 3RX.StablePin is a trading name of Go Pinned LTD.

1. Warranty Coverage

StablePin / MountPin hooks are covered against defects in materials or workmanship under your statutory rights as a consumer.
This includes cracking, breakage, or magnet detachment under normal, intended use. Where a defect is confirmed, we will replace the hook at no cost.
Your rights under the Consumer Rights Act 2015 apply to all purchases. See Section 8 for details.

2. Intended Use

Hooks are designed for storage and organisation on ferrous metal surfaces.
Safe Working Loads (SWL) are indicated for each size (Micro → Max) and should not be exceeded.
Examples of intended use: hanging tack, tools, buckets, cables, or other lightweight-to-medium items.
Not for lifting people, power tools beyond SWL, or any safety-critical applications.

3. Misuse / Exclusions

Warranty does not cover damage caused by:

Exceeding the Safe Working Load
Use on non-ferrous surfaces (aluminium, wood, plastic)
Dragging hooks across painted or delicate surfaces
Installation or loading beyond intended orientation (e.g., upside down, sideways under load)
Prolonged exposure to ammonia, moisture, urine, chemicals, or cleaning agents commonly present in stable and horsebox environments
Prolonged exposure to direct UV or sunlight
Degradation of the silicone rubber backing due to contamination, chemical exposure, or normal wear over time
Accidents, neglect, or improper maintenance

Example: Hanging a heavy drill or using a single hook to lift large equipment is outside intended use and not covered. Degradation of the silicone backing caused by ammonia from stable flooring is not a manufacturing defect and is not covered.

4. Customer Responsibilities

Inspect surfaces before use for debris, metal filings, or contamination
Wipe hooks and surfaces clean to maintain grip and longevity
Check hooks periodically for wear or damage

5. How to Claim Warranty

Contact our support team at hello@stablepin.co.uk with proof of purchase and a photo of the damaged product
Claims will be assessed based on intended use and warranty coverage
If a defect is confirmed under normal use, we will replace the hook at no cost

6. Liability Disclaimer

Use of StablePin / MountPin hooks is at the user’s own risk
The manufacturer is not liable for injury, property damage, or loss caused by misuse or exceeding Safe Working Loads
Holding strength varies depending on surface type, coating, thickness, and environment

7. Tip for Safe Use

If unsure which size to use, start with Core, the most versatile size
Consider multiple hooks for heavier or bulky items
Always test with intended load before regular use

8. Statutory Rights

This warranty is offered in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015. You may have rights beyond those set out in this warranty, including the right to repair, replacement, or refund where goods are not of satisfactory quality, not fit for purpose, or not as described. For more information, visit citizensadvice.org.uk or gov.uk/consumer-protection-rights.

Frequently asked questions

What is StablePin?

StablePin is a magnetic hook designed for equestrian environments. It uses a strong neodymium magnet and an adhesive-backed silicone rubber base to grip ferrous metal surfaces - no drilling, no fixings, no permanent damage. Mount it, load it, move it. That's it.

What surfaces does StablePin work on?

StablePin works on ferrous metal surfaces only - steel being the most common. This includes most metal stable doors, horsebox panels, tack room walls, and trailer interiors.It willnotwork on aluminium, wood, plastic, or non-magnetic stainless steel. If you're unsure whether a surface is compatible, a simple fridge magnet test will tell you - if it sticks, StablePin will too.

Does it leave marks or damage the surface?

StablePin is designed to be repositionable without causing damage. The silicone backing helps protect the surface from scratching.To keep surfaces in good condition, alwayslift StablePin cleanly away - don't slide it across the surface. On painted or powder-coated panels, occasional cleaning of both the hook base and the surface will help maintain a clean grip and avoid any build-up that could mark the finish.

Can I use StablePin in a horsebox or trailer?

Yes - StablePin is well suited to horseboxes and trailers where drilling isn't possible or desirable. It works on steel interior walls and partitions.Bear in mind that vibration during travel can reduce holding strength over time. We recommend testing your hook with your intended load before regular use, and checking it periodically for any movement or wear.

Which size should I choose?

If you're not sure where to start, the Coreis our best seller and works well for most everyday uses - headcollars, lead ropes, grooming bags, and lighter tack.

Compare the products to see what works for you

What does "Safe Working Load" mean?

Every StablePin is rated to a Safe Working Load (SWL) - the maximum weight we recommend hanging from it under normal use.Our SWL figures are rated at 25% of the tested slip weight on clean 1mm mild steel under a vertical load. This built-in safety margin means real-world performance should comfortably exceed your day-to-day use, even on slightly less ideal surfaces.

⚠️ Always test a hook with your intended load before regular use. Do not exceed the stated SWL. Performance may vary on painted, coated, or uneven surfaces.

Read More here

Will it hold a hay net?

The Max (three magnets, rated to 2.49kg SWL) is the appropriate size for hanging a hay net, and must only be used in a location that is not directly accessible to your horse.

🚫Never hang a hay net from StablePin inside the stable or enclosure where your horse can reach it.Horses may pull, chew, or dislodge the hook, which creates a risk of ingesting plastic or magnet components - this could cause serious harm. StablePin is not designed to withstand direct interference from a horse.

Suitable locations might include outside the stable door, in a tack room, or mounted on the exterior of a horsebox where the horse cannot access it.

Can I use multiple hooks together for a heavier load?

Using multiple hooks to share a load is not something we recommend or have tested for. Each hook is rated individually, and load distribution between multiple hooks is unpredictable without proper testing. For heavier items, always choose the appropriately rated StablePin size rather than combining smaller hooks.

Can I leave StablePin unsupervised near my horse?

No. StablePin should never be left unsupervised in areas directly accessible to your horse. Horses are inquisitive animals and will often investigate - and potentially chew, pull, or dislodge - anything within reach.If a hook is damaged or pulled down by a horse, there is a risk of ingesting plastic or magnet components, which could cause serious internal injury.Always position StablePinout of reach of your horse. Suitable locations include tack rooms, aisleways, wash bays, and the exterior of stable doors.

Is StablePin safe around pacemakers or medical devices?

StablePin uses strong neodymium magnets which can interfere with pacemakers, defibrillators, and other implanted medical devices. Anyone with such a device should keep StablePin at a safe distance and consult their medical professional if in doubt.The magnets can also affect sensitive electronics, credit cards, and magnetic storage devices - keep them away from these items.

Is StablePin suitable for children?

StablePin is not suitable for children under 12 years. The product contains small neodymium magnets which pose a choking and ingestion hazard if separated from the hook. Keep out of reach of young children at all times.

Can StablePin be used outdoors?

Yes - StablePin is suitable for indoor and outdoor use under normal conditions. However, prolonged exposure to extreme heat, cold, or direct sun may affect the PETG body or magnet performance over time. We recommend avoiding placement directly in the sun or near heat sources where possible.

What should I do if the hook feels like it's slipping?

First, remove the load and check the surface - even a thin layer of dust, grease, or stable debris can significantly reduce grip. Clean both the surface and the silicone base of the hook with a dry cloth, then reapply.If slipping continues, consider whether the surface is fully ferrous, and whether the weight you're hanging is within the stated SWL for that size. If in doubt, step up to a larger size or contact us.

See Safety Use and Guideline for more information

How do I fit StablePin?

No tools required. Simply:

Wipe your surface clean and dry
Hold StablePin firmly and place it against the surface - the magnet will pull it into position
Test the position with a light load before hanging anything heavier

To remove, always lift cleanly away from the surface - don't slide it, as this can scratch painted or coated metal.

Do I need to prepare the surface first?

A clean, dry surface will always give you the best grip. Wipe away any dust, oil, or debris before mounting. You don't need any special preparation - just make sure the surface is ferrous (magnetic) and in reasonable condition.Heavily painted, powder-coated, or uneven surfaces may reduce holding strength slightly compared to bare steel. If you notice reduced grip, clean both surfaces and try again.

Can I use StablePin in any orientation?

StablePin is designed and tested for vertical load(hanging weight downward). This is the most common use case and the load direction used in our SWL testing. Using it in other orientations - for example, pulling outward or at an angle - may result in lower holding strength and is outside the tested range.

My hook isn't gripping as well as expected - what should I do?

The most common causes and fixes:

Dirty surface or base - clean both with a dry or lightly damp cloth
Non-ferrous surface - confirm the surface is magnetic
Overloaded - check the weight is within the stated SWL
Air gap - even a 0.1mm gap can noticeably reduce pull force; check the hook is sitting flush

If you've tried the above and still have concerns, get in touch at hello@stablepin.com

How do I clean StablePin?

Wipe down the hook body and silicone base with a clean, dry cloth. For stubborn dirt, a slightly damp cloth is fine. Avoid harsh chemicals, solvents, or abrasive cleaners - these can degrade the silicone backing or the plastic body over time.

Will the magnet weaken over time?

Neodymium magnets are very stable under normal conditions and do not significantly degrade over time. The most common cause of reduced magnetic performance is physical damage - dropping or striking the magnet can cause chipping or cracking, which reduces pull force. Handle with care and inspect periodically.

More about Warranty and Misuse Information

How long will delivery take?

All orders are dispatched within 3-5 working days as they maybe made to order, but send them out as soon as they are ready . We offer two Royal Mail delivery options:

Standard: 2nd Class Tracked - £3.49
Express: 1st Class Tracked - £5.49

Spend over £30 and standard delivery is free.

Do you offer free delivery?

Yes - free standard delivery (2nd Class Tracked) on all orders over £30.

Do you ship outside the UK?

Currently we ship within the UK only. If you're based outside the UK and would like to order, get in touch at hello@stablepin.com and we'll do our best to help.